Gift Spirits reserves the right to modify the policy at any time without prior notice. Please ensure that you have read through our terms & conditions to avoid any misunderstandings. 

We strictly do not allow refunds or exchanges for: 

• Change of mind/interest 
• Errors you have made in your order 

It is the responsibility of customers who purchase our products to check the quantity and quality of their delivered order upon receiving it from our third-party logistics provider. Any discrepancies should be reported within 5  working days from the date of delivery. 

We will only allow refunds for: 

1. Delivery Discrepancies 

• Failure of our third-party logistics partner to fulfill the order
• Order is not delivered as per the scheduled delivery date 
• Order is canceled due to extenuating factors from Gift Spirits (e.g. peak periods) 
• Incorrect Order Quantity 
• There are missing items in the order

* Please send along all the proof of discrepancy/photo and the below info to [email protected]

– Bank Name 

– Bank account number 

– Bank registered account holder name 

we will credit your account within 3-5 working days 

We will only allow exchanges for: 

1. Delivery Discrepancies 

• Wrong product(s) delivered 

Kindly drop us an email ([email protected]) & attach clear snapshots of the hard copy invoice & all products received. We will arrange a courier to retrieve the order at your convenient date & time after we have verified your case. 

Note: You will be required to return the goods in the same condition as delivered to you. We will not accept returned goods that show any signs of usage or damage. 

• Delivery of Defective Products 
• The product received is of unsatisfactory quality / has a manufacturing  defectKindly drop us an email ([email protected]) & attach clear 

snapshots of hard copy invoices, nature of defect & product batch code. 

Note: You will be required to return the goods by depositing the defective product to our company. We will not accept returned goods that are almost empty. If you are unable to return the goods (empty or already thrown out),  no product exchange will be rendered.